Terms and Conditions
Terms & Conditions
It is always my aim that you are delighted with your jewellery purchase. If you have any queries please email us or call us directly on 07828630561
All items will be posted by either recorded, special or international standard delivery.
Items purchased online will be subject to a refund minus the cost of postage provided that the items are received back in their original condition and packaging within seven days of delivery. You must notify me by email that you wish to return the item before goods are sent. This policy does not include earrings, which are non-returnable for hygiene reasons or to any item which has been customised or personalised to order (including resized rings). We are also unable to accept any items which have been worn. Customers are responsible for posting the items correctly by Royal Mail Special delivery.
If your goods arrive in a faulty condition or damaged we will give an exchange or full refund, provided that goods are returned to us in the condition sent. If you do not inform us within 14 days of receipt of your goods, we shall not be liable for any items said to be faulty. Wilful, malicious damage or negligence will void any rights you have to take advantage of our refund or exchange policy.
Please note that rings made to size at your request may take a few extra days. If you get your size wrong we will charge a small fee of £15 to cover re-sizing and postage, this payment needs to be included with the ring when returned to us. Please do not hesitate to contact us if you are unsure about how to get your correct size.
Chris Boland Designs reserves the right to refuse the supply of goods at its discretion. This is owing to the growing number of fraudulent credit card transactions.
All photographs on this website are as representative of the items as possible, however, some items may vary slightly as they are handmade and incorporate natural gemstones.
How we collect your data:
- When you place an order on the Website.
- When you sign up to my newsletter.
- When you register with the Website.
- If you contact or correspond with us (for example, by phone, email or otherwise) to find out more about a product or services.
- When you place an order, commission events or request to join the mailing list.
How we us your data:
- To deliver relevant advertising to you, for example, newsletters.
- To contact you with regards to an order, enquires, jobs etc.
With your consent, I process the following personal data which you provide when you interact with the Website and/or Chris Boland at an event. The data may include your first name and surname, title, email address, phone number, address, financial information (credit or debit card are never stored and input directly in to a regulated card reader or through a third party online payment service), as well as shipping address, billing address, and any other information that you consider necessary to provide us with.